Privacy Policy
Last Updated: October 5, 2026
This Privacy Policy explains how Proudthread collects, uses, and shares personal information when you visit proudthread.com, place an order, contact us, or otherwise use our services.
Proudthread is based in Vietnam and currently sells and ships products to customers within the United States.
1. Information We Collect
The information we collect depends on how you interact with our store.
- Contact information: Your name, email address, telephone number if provided, and billing and shipping addresses.
- Order information: Products selected, sizes, quantities, order numbers, and transaction details.
- Personalization information: Names, numbers, text, images, or other content submitted for products with customization options.
- Support information: Messages, return requests, feedback, and photos or documents you provide.
- Technical information: Information such as your IP address, browser, device, referring pages, and website interactions, collected through website systems and similar technologies.
Payment providers collect the information needed to process your purchase. Information available to us may include payment status, transaction references, and limited payment method details, depending on the provider.
We may also receive payment confirmations and delivery updates from providers involved in fulfilling your order.
2. How We Use Information
We use personal information as needed to:
- Process orders and payments.
- Prepare personalized products according to your instructions.
- Arrange shipping and communicate order updates.
- Provide customer support and manage returns or refunds.
- Operate, maintain, and improve our website.
- Detect fraud, unauthorized activity, and technical problems.
- Maintain transaction records and meet legal obligations.
- Send promotional communications where permitted by applicable law and your communication preferences.
3. How We Share Information
We share relevant information with service providers involved in operating our store and fulfilling orders. Depending on the service required, these may include website hosting providers, payment providers, production and fulfillment partners, shipping providers, and communication services.
For example, a shipping provider needs delivery information, while a production partner may need the customization details required to prepare your item.
We may also disclose information when necessary to comply with applicable law, respond to lawful requests, protect our customers and business, or establish or defend legal claims.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support shopping cart functions, maintain sessions, remember preferences, and understand website use.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect checkout or other website features.
Where additional cookie controls are available on the website, you can use them to manage the relevant preferences. Browser cookie settings do not necessarily prevent every type of data collection.
5. Email Communications
We use your email address to communicate about purchases, shipping, customer support, returns, and refunds.
If you receive marketing emails, you can unsubscribe using the instructions in those messages or contact payment@proudthread.com.
Unsubscribing from marketing does not prevent messages necessary to manage your orders or respond to your requests.
6. International Processing
Because Proudthread operates from Vietnam, information submitted by customers in the United States may be accessed or processed in Vietnam and other countries where our providers operate.
Privacy laws may differ between countries. Where applicable law requires safeguards for international transfers, those requirements apply to our handling of your information.
7. Information Retention and Security
We retain personal information for as long as reasonably needed to fulfill orders, provide support, maintain required records, resolve disputes, and meet legal obligations. Retention periods depend on the information and the purpose for which it is held.
We use reasonable safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
Please do not email passwords, full payment card details, or authentication codes.
8. Your Privacy Rights
Depending on your location and the laws applicable to our business, you may have rights to access, correct, delete, or obtain a copy of certain personal information, withdraw consent, or opt out of certain processing activities.
Where applicable, these rights may include opting out of targeted advertising or the sale or sharing of personal information, if those activities occur, and appealing a decision about a privacy request.
To submit a request, email payment@proudthread.com with a description of your request and the email address associated with your interactions with us.
We may need to verify your identity. We will respond within the period required by applicable law and explain any limitations. Some information may need to be retained for legal, security, or transaction-related reasons.
9. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
10. External Websites
External websites and services have their own privacy policies. Please review those policies before providing information to them.
11. Policy Updates
We may update this policy to reflect changes in our practices or applicable requirements. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or obtain consent.
Contact Details
For privacy questions or requests, please contact us:
Store name: Proudthread
Address:
10 Phan Boi Chau, Lien Nghia
Duc Trong, Lam Dong 670000
Vietnam
Email: payment@proudthread.com