Frequently Asked Questions
Find answers to common questions about shopping at Proudthread, shipping, returns, and payments.
Products and Orders
1. What does Proudthread sell?
Proudthread offers expressive apparel and other products displayed on our website, with designs inspired by personality, family, animals, and humor.
2. How do I choose a size?
Review the sizing information on the product page before ordering. If you need help, email us with the product name or link and your question.
3. Can I personalize a product?
Personalization is available on products that display customization options. Review spelling, names, numbers, sizes, and other selections carefully before completing your purchase.
4. Can I change or cancel an order?
Email payment@proudthread.com as soon as possible with your order number and request.
We will check whether the change or cancellation is possible. Requests cannot be guaranteed once production or fulfillment has begun, particularly for personalized items.
Shipping and Delivery
5. Where do you ship?
We ship exclusively within the United States. International shipping is not available.
6. How much does shipping cost?
Shipping costs $6.00 USD per order. The fee is displayed at checkout before payment.
7. How long does delivery take?
- Processing: 3–5 business days.
- Shipping transit: 7–9 business days.
- Estimated total delivery: 10–14 business days from the date your order is placed.
Business days are Monday through Friday, excluding applicable public holidays. Delivery estimates may be affected by carrier delays, weather, or holidays.
8. What if I entered the wrong address?
Contact us promptly with your order number and the correct address. We will check whether an update is possible. Changes cannot be guaranteed after dispatch.
9. What if my order is late?
If your order has not arrived within the estimated delivery window, email us with your order number and any available tracking information. We will review the shipment status and help with the next steps.
10. Tracking says delivered, but I cannot find my package.
Check around the delivery location and with anyone who may have accepted the package. Contact the carrier for delivery details. If it still cannot be located, email us so we can help investigate.
Returns and Refunds
11. What is your return window?
You may request a return for an eligible item within 30 days of delivery. After approval, we will provide return instructions.
12. What condition must a returned item be in?
Standard returns must be unworn, unwashed, unused, and in their original condition, with original packaging and tags. Please provide your order number or other proof of purchase.
These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
13. Can I return a personalized product?
Personalized products cannot be returned for a change of mind, personal preference, or an incorrectly selected size.
If an item arrives damaged, defective, or does not match the confirmed customization, contact us within 30 days of delivery.
14. How do I request a return?
Email payment@proudthread.com with your order number, checkout email address, the item, and the reason for your request. Include photos for damaged, defective, or incorrect items.
Wait for approval and use the return address we provide. It may differ from our contact address below.
15. Who pays return shipping?
Proudthread covers return shipping for damaged, defective, or incorrect items. Customers pay return shipping for eligible returns due to a change of mind, personal preference, or an incorrectly ordered size.
We do not charge a restocking fee.
16. How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after we receive, inspect, and approve the returned item. Your bank or payment provider may require additional time to display the refund.
17. What if my refund has not arrived?
If you have not received a refund confirmation after the processing period, contact us. If we have confirmed that the refund was issued, please also check with your bank or payment provider.
Payments and Support
18. Which payment methods do you accept?
The currently available methods are displayed at checkout. All product prices and shipping charges are stated in US Dollars (USD).
19. What should I do if my payment fails?
Check your payment details and complete any authentication requested by your provider. Contact your bank or try another available method if needed.
If you are unsure whether payment succeeded, check your email and payment account before placing another order.
20. How can I contact you?
Email payment@proudthread.com. For order assistance, include your order number, the email address used at checkout, and a description of your request.
Do not send passwords, full payment card details, or authentication codes by email.
Contact Details
Store name: Proudthread
Address:
10 Phan Boi Chau, Lien Nghia
Duc Trong, Lam Dong 670000
Vietnam
Email: payment@proudthread.com