Return & Refund Policy
At Proudthread, we accept return requests for eligible items within 30 days of delivery. Please review the conditions below before requesting a return.
1. Return Window
You have 30 days from the date you receive your item to request a return by emailing payment@proudthread.com.
This window applies to submitting your request. Once your return is approved, we will provide instructions for sending the item back.
2. Return Eligibility
To qualify for a standard return, your item must be:
- Unworn, unwashed, and unused.
- In the same condition in which you received it.
- In its original packaging with the original tags attached.
- Accompanied by your order number or other proof of purchase.
These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
3. Personalized and Customized Products
Products customized with names, numbers, text, images, or other details supplied for your order cannot be returned for a change of mind, personal preference, or an incorrectly selected size.
If a personalized item arrives damaged, defective, or does not match the customization confirmed in your order, contact us within 30 days of delivery so we can review and resolve the issue.
Please check all personalization details and sizing information before completing your purchase.
4. How to Request a Return
Email payment@proudthread.com with:
- Your order number.
- The email address used at checkout.
- The item you wish to return and the reason for your request.
- Clear photos of the item and packaging if it arrived damaged, defective, or incorrect.
We will review your request and, if eligible, provide return approval, the return address, and shipping instructions.
Please contact us before sending anything back. Use the address provided in our approval email, as it may differ from our contact address below.
5. Return Shipping Costs
Proudthread covers return shipping costs for items that arrived damaged, defective, or incorrect. Please contact us first so we can arrange the return.
For eligible returns due to a change of mind, personal preference, or an incorrectly ordered size, the customer is responsible for return shipping costs.
We do not charge a restocking fee.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos showing the issue.
This also applies to personalized products. We will review the details and provide instructions for resolving your request.
7. Refund Processing
Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. If a request is declined, we will explain the reason.
Approved refunds are issued to your original payment method within 5–10 business days after we receive, inspect, and approve the returned item.
Your bank or payment provider may require additional time to display the refund. Business days are Monday through Friday, excluding applicable public holidays.
If you have not received a refund confirmation after the processing period, contact us with your order number. If we have confirmed that the refund was issued but it has not appeared in your account, please also contact your bank or payment provider.
Contact Details
Store name: Proudthread
Address:
10 Phan Boi Chau, Lien Nghia
Duc Trong, Lam Dong 670000
Vietnam
Email: payment@proudthread.com